Membership & refunds

Last updated 25 June 2026

Signing up and getting to know Margo are always free. Membership is what lets you open and carry on introductions — here's exactly how billing, cancellation, and refunds work.

What membership includes

Membership lets you open introductions and correspond with the people Margo introduces you to. Both people in a conversation need to be members for an introduction to open. Revealing real contact details, once you both choose to, is always free.

Billing

• Membership is a recurring subscription, billed in advance through our payment processor, Dodo Payments.
• It renews automatically each period until you cancel. We'll charge the payment method you provided at checkout.
• Applicable taxes may be added at checkout depending on where you are.

Cancelling

You can cancel any time — there's no lock-in. Send Margo /manage on Telegram (or use the link in any email from us) and choose to cancel your membership, or contact us and we'll do it for you.

When you cancel, you won't be charged again. Your membership stays active until the end of the period you've already paid for, and then it simply stops renewing.

Refunds

• If you were charged in error, or something went wrong on our side, contact us and we'll put it right with a full refund.
• For a renewal you didn't mean to keep, get in touch within 14 days of the charge and we'll review it — we'd rather be fair than keep money you didn't intend to spend.
• Otherwise, payments for a billing period that's already underway are generally non-refundable, since you keep access for the period you paid for.
• None of this affects any statutory refund or cancellation rights you have where you live — those always apply.

How to reach us about billing

Email us and include the address you signed up with so we can find your account quickly.